Afrocart Returns, Exchanges & Refunds Policy

✅ Returns Accepted

We accept returns for both defective and non‑defective products under the following conditions:

• Items must be returned within 7 days of purchase or delivery
• Products must be unused, in their original packaging, and include proof of purchase
• Non‑defective items are accepted subject to inspection and approval

🔁 Exchanges

You may request an exchange for:

• Defective items (subject to stock availability)
• Non‑defective items (if unused and in original condition)

Exchanges can be processed:

• In‑store, or
• At designated Afrocart drop‑off locations

💸 Refunds

Refunds are processed within 3 business days after the returned item is received and inspected.

• Refunds are issued to the original payment method
• You will receive an email confirmation once your refund is initiated

Automatic Refunds

• If a seller does not accept your order within 5 days, your payment is automatically refunded
• Funds are returned to your original payment method

📞 Need Help?

Our support team is here to assist you.

• Email: info@afrocart-zw.com
• WhatsApp: +44 7925 120 764
• In‑store help desk