Afrocart – Terms of Service

Last Updated: 08 May 2026

1. Acceptance of Terms

By accessing or using afrocart-zw.com or any Afrocart mobile application (the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, you must stop using the Service immediately.

These Terms form a legally binding agreement between you and Afrocart. We may update these Terms at any time. Continued use of the Service after updates constitutes acceptance of the revised Terms.

2. Description of Service

Afrocart is an online marketplace connecting buyers and sellers in Zimbabwe. The Service includes:

Product listing tools for sellers
A marketplace for buyers to browse and purchase goods
Secure payment processing via third‑party providers (e.g., Stripe)
Messaging and communication tools
Order management and delivery tracking
Support tools for dispute handling

Important: Afrocart is an intermediary platform. We are not a party to transactions between buyers and sellers. Sellers are responsible for their products, listings, and fulfilment. Buyers are responsible for their purchase decisions.

3. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement. By using the Service, you confirm that you meet these requirements.

4. User Accounts

4.1 Registration

To access certain features, you must create an account. You agree to:

Provide accurate and up‑to‑date information
Keep your login credentials secure
Notify us immediately of any unauthorised access
Accept responsibility for all activity under your account

4.2 Account Termination

We may suspend or terminate your account if you violate these Terms, engage in fraud, misuse the platform, or for any reason at our discretion.

5. Buyers

5.1 Product Listings

Product descriptions, images, prices, and availability are provided by sellers. Afrocart does not guarantee the accuracy, completeness, or legality of listings.

5.2 Purchasing

By placing an order, you agree that:

All purchases depend on product availability
Prices are set by sellers and may vary
Delivery fees and timelines are determined by sellers or delivery partners
You must provide accurate delivery information
Orders become binding once payment is confirmed

5.3 Payments

Payments are processed securely through Stripe. By paying, you agree to Stripe’s terms. Afrocart does not store full card details.

5.4 Order Acceptance

Sellers must accept or decline orders within 3 working days
If a seller does not respond within this period, the order is automatically cancelled and refunded

5.5 Returns and Refunds

Return and refund policies are set by individual sellers (typically 7 days).
Buyers must contact sellers directly for returns. Afrocart may assist but is not obligated to resolve disputes.

6. Sellers

6.1 Seller Obligations

Sellers agree to:

Provide accurate product descriptions, pricing, and images
Maintain stock levels
Accept or decline orders within 3 working days
Fulfil orders promptly and as described
Provide clear return/refund policies
Comply with Zimbabwean and UK laws
Deliver excellent customer service

6.2 Prohibited Items

Sellers may not list:

Illegal, stolen, or counterfeit goods
Items violating intellectual property rights
Hazardous or dangerous materials
Weapons, drugs, or controlled substances
Adult content or services
Any items prohibited under Zimbabwean or UK law

6.3 Fees and Payments (Updated Commission Structure)

Afrocart charges a commission on completed sales as follows:

First 30 days after seller registration: 0% commission
After 30 days: 5% commission per completed sale

Additional terms:

Standard payment processing fees (Stripe) apply
Sellers are paid 24 hours after successful delivery
Minimum withdrawal amounts may apply
Commission changes will not apply retroactively to completed sales

6.4 Ratings and Reviews

Buyers may leave public reviews. Sellers may not manipulate or interfere with reviews.

7. Intellectual Property

7.1 Afrocart’s IP

All platform content (logos, text, graphics, software) is owned by Afrocart or its licensors and protected by copyright and trademark laws.

7.2 User Content

By uploading content, you grant Afrocart a non‑exclusive, worldwide, royalty‑free licence to use, display, reproduce, and distribute your content on the Service.

You confirm that you own or have rights to all content you upload.

8. Prohibited Conduct

You agree not to:

Use the Service for illegal purposes
Violate any applicable laws
Infringe intellectual property rights
Post false or misleading content
Manipulate prices or engage in unfair practices
Harass or abuse users
Attempt unauthorised access
Interfere with platform operations
Use bots or scrapers without permission
Circumvent payment or security systems

9. Data Protection & Privacy

Afrocart complies with:

UK GDPR (United Kingdom General Data Protection Regulation)
Zimbabwe Cyber and Data Protection Act (2021)

We process personal data lawfully, fairly, and transparently.
Your data is used to operate the Service, process payments, prevent fraud, and improve platform functionality.

Your rights include:

Access to your data
Correction of inaccurate data
Request deletion (where applicable)
Restriction or objection to processing
Data portability (UK GDPR)

See our Privacy Policy and Cookie Policy for full details.

10. Delivery & Logistics

Afrocart may work with independent delivery partners (“Delivery Pals”).
Delivery partners are not employees of Afrocart.

Afrocart is not liable for:

Delivery delays
Delivery partner actions
Loss or damage during transit

Sellers are responsible for ensuring safe and timely delivery.

11. Disclaimers & Limitation of Liability

11.1 Platform Disclaimer

The Service is provided “as is” and “as available” without warranties of any kind.

Afrocart does not guarantee:

Product quality, safety, or legality
Accuracy of listings
Seller performance or fulfilment
Successful dispute resolution
Uninterrupted or error‑free service

11.2 Limitation of Liability

To the maximum extent permitted by law, Afrocart is not liable for:

Indirect, incidental, or consequential damages
Loss of profits, data, or business
Issues arising from transactions between buyers and sellers

Our total liability shall not exceed:

The amount you paid to Afrocart in the past 12 months, or £100 — whichever is greater.

12. Indemnification

You agree to indemnify and hold Afrocart harmless from claims arising from:

Your use of the Service
Your violation of these Terms
Your content or products
Disputes with other users

13. Dispute Resolution

13.1 Buyer–Seller Disputes

Users must resolve disputes directly. Afrocart may assist but is not required to mediate.

13.2 Disputes with Afrocart

13.3 Governing Law

These Terms are governed by the laws of England and Wales.
Disputes shall be resolved exclusively in the courts of England and Wales.

14. Termination

We may suspend or terminate your access at any time. Upon termination:

Your right to use the Service ends immediately
You remain responsible for outstanding obligations
Sections such as IP, liability, and indemnification continue to apply

15. Changes to Terms

We may modify these Terms at any time. Updates will be posted on this page with a revised “Last Updated” date.

16. Severability

If any part of these Terms is found invalid, the remaining provisions remain in full force.

17. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, form the entire agreement between you and Afrocart.

18. Contact Us

Email: contactus@afrocart-zw.com
Phone: +44 7925 120 764
Address: Kadoma, Zimbabwe

Terms and condition